What we do
We provide hoteliers with innovative software backed by unparalleled service to help them optimize profitability of their room inventory.
SHR’s origins stem from Whiteboard Labs and before that, Webvertising, two companies known for their innovation in the hospitality industry. In fact, our flagship product, WindsurferCRS™ is not the only reservation and distribution platform we’ve built, having sold our first, iHotelier, to a competitor, which is still in use.
Today, SHR can be found in thousands of hotels, in 68 countries. Our headquarters is in Houston, Texas with satellite offices in Nashville, San Diego, Washington D.C., New Jersey, Singapore, China, and India.
How we work
We aim to provide a work environment where people are challenged, have fun, and most of all, are valued.
It’s no secret, if you treat your employees right, they’ll treat your customer right. SHR can be described as a customer-centric culture where employees are valued. We are a flat organization, with very little bureaucracy, providing our staff broad responsibilities and everyone is focused on the customer. If you want to make the difference in the lives of hoteliers, we should talk.
The Accounting Manager is responsible for all assigned areas of financial reporting. This position develops and maintains accounting principles, practices and procedures to ensure accurate and timely financial transactions are performed, while also addressing tight deadlines and a multitude of accounting activities including general ledger preparation, financial reporting, month and year end audit preparation and the support of budget and forecast activities.
The Client Experience Manager (CXM) is the customer advocate for Sceptre Hospitality Management (SHR) and serves as the main point-of-contact for our customers. The objective of the CXM is to understand client needs & objectives, develop strategies and work in connection with our internal SHR teams to execute against projects and campaigns. The CXM will help increase sales and secure renewals through building value through WindsurferCRS and other SHR solutions while at the same time build strong relationships with our customers. The CXM must have a deep understanding of the SHR’s products and the hospitality industry.
The SHR Product Manager of Emerging Products and Innovation is a unique opportunity to be a key, high visibility individual that will determine the direction of the Product Roadmap for several initiatives and projects. The Ideal candidate will be accountable for all aspects of Product and Project Management including; product roadmap, pricing strategy, marketing intelligence, supplier engagement and creating a big-picture vision, as well as the drive to make that vision a reality. They must enjoy spending time in the market to understand their problems, and find innovative solutions for that market. The candidate will be strategic, revenue driven, creative and can excel in a new and minimally structured environment.
The Product Support specialist will serve as liaison between the CXM team and product and/or development team for the Windsurfer CRS. They will be responsible for researching client requests, regular communication and status updates with CXM’s as well as facilitators of change management as needed.
The Technical Support specialist will be trained to monitor the CRS production environment and restart servers or production level applications as needed. The candidate must be comfortable with navigating production level environments and servers. They will be responsible for researching internal requests, regular communication and status updates with CXM’s as well as facilitators of change management as needed.