What we do
We provide hoteliers with innovative software backed by unparalleled service to help them optimize profitability of their room inventory.
SHR’s origins stem from Whiteboard Labs and before that, Webvertising, two companies known for their innovation in the hospitality industry. In fact, our flagship product, WindsurferCRS™ is not the only reservation and distribution platform we’ve built, having sold our first, iHotelier, to a competitor, which is still in use.
Today, SHR can be found in thousands of hotels, in 68 countries. Our headquarters is in Houston, Texas with satellite offices in Nashville, San Diego, Washington D.C., New Jersey, Singapore, China, and India.
How we work
We aim to provide a work environment where people are challenged, have fun, and most of all, are valued.
It’s no secret, if you treat your employees right, they’ll treat your customer right. SHR can be described as a customer-centric culture where employees are valued. We are a flat organization, with very little bureaucracy, providing our staff broad responsibilities and everyone is focused on the customer. If you want to make the difference in the lives of hoteliers, we should talk.
The SHR Senior Director of Quality Assurance oversees all QA and Compliance activities for QA personnel, which includes management of team members in different geographic locations, and supporting our development team. The team is involved in assessing, managing, and delivering complex and time-sensitive performance testing projects that achieve schedule and resource requirements.
The Accounting Manager is responsible for all assigned areas of financial reporting. This position develops and maintains accounting principles, practices and procedures to ensure accurate and timely financial transactions are performed, while also addressing tight deadlines and a multitude of accounting activities including general ledger preparation, financial reporting, month and year end audit preparation and the support of budget and forecast activities.
The Client Experience Manager (CXM) is the customer advocate for Sceptre Hospitality Management (SHR) and serves as the main point-of-contact for our customers. The objective of the CXM is to understand client needs & objectives, develop strategies and work in connection with our internal SHR teams to execute against projects and campaigns. The CXM will help increase sales and secure renewals through building value through WindsurferCRS and other SHR solutions while at the same time build strong relationships with our customers. The CXM must have a deep understanding of the SHR’s products and the hospitality industry.
The SHR Business Analyst (BA) has responsibility to elicit, analyze, validate, verify, and facilitate testing of business process solutions and requirements for assigned projects. They serve as the conduit between the customer community and the software development team through which business requirements flow.
The BA is involved at some level throughout the entire solution development life cycle. With the majority of the effort focused on elicitation, documentation, and communication of business requirements, functional and non-functional requirements, and all associated processes.
They will work with our Client Support, QA, Project Management, Design and Development teams to communicate requirements, and validate items delivered.
The Product Support specialist will serve as liaison between the CXM team and product and/or development team for the Windsurfer CRS. They will be responsible for researching client requests, regular communication and status updates with CXM’s as well as facilitators of change management as needed.
The Technical Support specialist will be trained to monitor the CRS production environment and restart servers or production level applications as needed. The candidate must be comfortable with navigating production level environments and servers. They will be responsible for researching internal requests, regular communication and status updates with CXM’s as well as facilitators of change management as needed.